Effect of Social Capital on Job Satisfaction and Performance of Healthcare Workers at Hermina Sukabumi General Hospital
DOI:
https://doi.org/10.26911/Abstract
Background: Social capital can serve as an important strategy for improving job satisfaction and performance. Satisfied employees will display a good personality in the work environment and improve performance positively in the health sector. This study aims to analyze the effect of social capital on job satisfaction and performance.
Subject and Method: This study was conducted using a quantitative method with a cross-sectional approach and using a path analysis model. This study was conducted at Hermina General Hospital Sukabumi, West Java in December 2024. The sample of this study was 200 health workers. The exogenous variables were social capital, education, working period, age and gender. Endogenous variables were job satisfaction and performance.
Results: Pathway analysis showed that the performance of health workers at Hermina Sukabumi Hospital was directly influenced by job satisfaction (b=0.33; 95% CI=0.22 to 0.45; p<0.001), age ≥ 29 years (b=0.17; 95% CI=0.03 to 0.31; p=0.016), education ≥bachelor’s degree (b=-0.14; 95% CI=-0.26 to -0.01; p=0.027), working period ≥4 years (b=-0.37; 95% CI=-0.50 to -0.24; p<0.001), gender (female) (b=-0.19; 95% CI=-0.32 to 0.06; p=0.003). Job satisfaction was indirectly influenced by 4 years of ≥ working period (b=0.08; 95% CI=-0.01 to 0.16; p=0.077), gender (female) (b=-0.08; 95% CI=-0.17 to 0.01; p=0.075) and social capital (b=0.81; 95% CI=0.77 to 0.85; p<0.001). Social capital had an indirect effect through job satisfaction with the total effect size (b=0.26). The effect of the total working period of ≥4 years on performance (b=-0.34). Total effect of gender (female) on performance (b=-0.21).
Conclusion: Strong social capital can increase job satisfaction, and satisfied employees will have higher performance and increased productivity.
Keywords:
Social capital, job satisfaction, performance, health workersHow to Cite
References
Ahmed F, Hawulte B, Yuya M, Birhanu S, Oljira L (2022). Prevalence of burnout and associated factors among health professionals working in public health facilities of Dire Dawa City Administration, Eastern Ethiopia. Front Public Health. 10:836654. https://doi.org/10.3389/fpubh.2022.836654.
Allameh SM (2018). Antecedents and consequences of intellectual capital. J Intellect Cap. 19(5):858–874. https://doi.org/10.1108/JIC-05-2017-0068.
Asegid A, Belachew T, Yimam E (2014). Factors influencing job satisfaction and anticipated turnover among nurses in Sidama Zone public health facilities, South Ethiopia. Nurs Res Pract. 2014:909768. https://doi.org/10.1155/2014/909768.
Bekru ET, Cherie A, Anjulo AA (2017). Job satisfaction and determinant factors among midwives working at health facilities in Addis Ababa City, Ethiopia. PLoS One. 12(2):1–16. https://doi.org/10.1371/journal.pone.0172397.
Bereda S, Debalkie D (2018). Work performance and associated factors among employees in Amhara National Regional State Health Bureau, Bahir Dar, Northwest Ethiopia. Int J Econ Manag Sci. 7(2). https://doi.org/10.4172/2162-6359.1000511.
Berraies S, Lajili R, Chtioui R (2020). Social capital, employees’ well-being and knowledge sharing: Does enterprise social networks use matter? Case of Tunisian knowledge-intensive firms. J Intellect Cap. 21(6):1153–1183. https://doi.org/10.1108/JIC-01-2020-0012.
Chamanifard R, Nikpour A, Chamanifard S (2015). The effect of social capital on organizational performance: The mediating role of employee’s job satisfaction. Int Rev Manag Bus Res. 4(3):852–860.
Clark A, Prætorius T, Török E, Hvidtfeldt UA, Hasle P, Rod NH (2021). The impact of workplace social capital in hospitals on patient-reported quality of care: A cohort study of 5205 employees and 23,872 patients in Denmark. BMC Health Serv Res. 21(1):534. https://doi.org/10.1186/s12913-021-06498-x.
Clausen T, Meng A, Borg V (2019). Does social capital in the workplace predict job performance, work engagement, and psychological well-being? A prospective analysis. J Occup Environ Med. 61(10):800–805. https://doi.org/10.1097/JOM.0000000000001672.
Faryal, Naqvi I (2023). The relationship between job satisfaction and job performance: A study on frontline healthcare workers. Ann Soc Sci Perspect. 4(1):171–183. https://doi.org/10.52700/assap.v4i1.255.
Gholami F, Nobahar M, Raiesdana N (2020). The relationship of moral intelligence and social capital with job satisfaction among nurses working in the emergency department. Int Emerg Nurs. 52:100911. https://doi.org/10.1016/j.ienj.2020.100911.
Jutengren G, Jaldestad E, Dellve L, Eriksson A (2020). The potential importance of social capital and job crafting for work engagement and job satisfaction among healthcare employees. Int J Environ Res Public Health. 17(12). https://doi.org/10.3390/ijerph17124272.
Kibwana S, Yigzaw M, Molla Y, van Roosmalen J, Stekelenburg J (2018). Job satisfaction among anesthetists in Ethiopia: A national cross-sectional study. Int J Health Plann Manage. 33(4):E960–E970. https://doi.org/10.1002/hpm.2573.
Krijgsheld M, Tummers LG, Scheepers FE (2022). Job performance in healthcare: A systematic review. BMC Health Serv Res. 22(1):1–17. https://doi.org/10.1186/s12913-021-07357-5.
Kusumawardani DA, Murti B, Tamtomo D (2024). Analysis of formation and implementation of health promotion programs at Dr. Moewardi Hospital Surakarta. J Health Policy Manag. 9(2):177–186. https://doi.org/10.26911/thejhpm.2024.09.02.04.
Li H, Huang Y, Lyu J, Xi X (2023). The influence of social capital: A trigger for increasing job satisfaction. Psychol Res Behav Manag. 16:599–610. https://doi.org/10.2147/PRBM.S402781.
Liu D, Yang X, Zhang C, Zhang W, Tang Q, Xie Y, Shi L (2022). Impact of job satisfaction and social support on job performance among primary care providers in Northeast China: A cross-sectional study. Front Public Health. 10. https://doi.org/10.3389/fpubh.2022.884955.
Maria S (2021). Faktor-faktor yang memengaruhi kepuasan kerja pegawai. Jawa Tengah: Penerbit NEM.
Miao Y, Li L, Bian Y (2017). Gender differences in job quality and job satisfaction among doctors in rural Western China. BMC Health Serv Res. 17(1). https://doi.org/10.1186/s12913-017-2786-y.
Mrayyan M, Alfaouri I (2016). Nurses’ career commitment and job performance: Differences between intensive care units and wards. J Res Nurs. 13(1):52. https://doi.org/10.1177/1744987107079883.
Ousman YA, Hailu BW (2023). Job performance and associated factors among health workers working in public hospitals of West Hararghe Zone, Oromia Region, Eastern Ethiopia. Int J Sci Technol Soc. 11(6):1–22. https://doi.org/10.11648/j.ijsts.20231106.16.
Rusmitasari H, Sulaeman ES, Murti B (2018). Predictors of work performance among nurses at PKU Muhammadiyah Hospital, Yogyakarta. J Health Policy Manag. 3(1):41–46. https://doi.org/10.26911/thejhpm.2018.03.01.06.
Shin JI, Lee E (2016). The effect of social capital on job satisfaction and quality of care among hospital nurses in South Korea. J Nurs Manag. 24(7):934–942. https://doi.org/10.1111/jonm.12401.
Wibowo (2018). Manajemen kinerja (5th ed.). Yogyakarta: PT Rajagrafindo Persada.
Workineh I, Dida N, Sileshi T (2020). Job satisfaction and its associated factors among governmental health workers in West Shoa Zone, Oromia, Ethiopia. Res Sq. https://doi.org/10.21203/rs.3.rs-70689/v1.
